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Thank you for shopping at Ooluu (ooluu.lk). We value your satisfaction and strive to provide you with the best online shopping experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
We accept returns within 7 days from the date of purchase. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all accessories, manuals, and free gifts included.
Once we receive your return and inspect the item, we will notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.
Please note that the refund amount will exclude any shipping charges incurred during the initial purchase.
If you would like to exchange your item for a different model, colour, or variant, please contact our customer support team within 7 days of receiving your order.
We will provide you with further instructions on how to proceed with the exchange, subject to stock availability.
Certain items are non-returnable and non-refundable. These include:
Gift cards and vouchers
Items with broken safety or hygiene seals once opened
Products that have been used, installed, or show signs of wear
Personalised or custom-configured items
Clearance or final-sale items marked as non-returnable
In the unfortunate event that your appliance arrives damaged, defective, or not working as described, please contact us within 7 days of delivery with photos or a short description of the issue.
We will arrange for a replacement or issue a refund, depending on your preference and product availability.
You will be responsible for paying the shipping costs for returning your item unless the return is due to our error, such as a wrong item being shipped or a defective product.
In such cases, we will cover the return shipping cost or provide you with a prepaid shipping arrangement.
Refunds and exchanges will be processed within 3 business days after we receive your returned item.
Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider.
If you have any questions or concerns regarding our Refund Policy, please contact our customer support team:
Email: support@ooluu.lk
Phone: 0778 778 730
We are here to assist you and ensure your shopping experience with us is enjoyable and hassle-free.
